Q1: What is your satisfaction guarantee?
A: LA'ERÔN offers a 30-day satisfaction guarantee from the date your order is delivered. If you are not satisfied with your product experience, you may contact us within the guarantee period for support.
Q2: Do I need to return the product to get a refund?
A: In most cases, you do not need to return opened products. Please provide your order information and a brief reason for the request. Our customer support team will review and assist with the refund process.
Q3: Can I return a product after opening or using it?
A: Yes. Hair and scalp care results vary by individual. If the product is not suitable for your hair or scalp within the 30-day guarantee period, please contact us for assistance.
Q4: How do I request a refund or return?
A: Contact our official customer support team with your order number and reason for the request. We usually review requests within 24–48 business hours.
Q5: How long does it take to receive a refund?
A: Once approved, refunds are issued to the original payment method. Processing usually takes 3–5 business days, but the final posting time may depend on your bank or payment provider.
Q6: What if I receive a damaged, defective, or incorrect item?
A: Please take photos and contact us as soon as possible. We will help arrange a replacement or refund at no additional cost.
Q7: Can I request an exchange?
A: Exchanges may be available for eligible items of the same value. You may also request a refund and place a new order for the product you prefer.
Q8: Can I still contact customer support after 30 days?
A: Yes. While our satisfaction guarantee is 30 days, you may still contact us if you believe there is a product-related issue. We will review each case fairly.
Q9: Are shipping fees refundable?
A: If the issue is caused by our error, such as an incorrect item, damaged product, or missing item, standard shipping fees may be refunded. For personal preference returns, original shipping fees, expedited shipping fees, international duties, and related handling fees are generally non-refundable.
A: LA'ERÔN offers a 30-day satisfaction guarantee from the date your order is delivered. If you are not satisfied with your product experience, you may contact us within the guarantee period for support.
Q2: Do I need to return the product to get a refund?
A: In most cases, you do not need to return opened products. Please provide your order information and a brief reason for the request. Our customer support team will review and assist with the refund process.
Q3: Can I return a product after opening or using it?
A: Yes. Hair and scalp care results vary by individual. If the product is not suitable for your hair or scalp within the 30-day guarantee period, please contact us for assistance.
Q4: How do I request a refund or return?
A: Contact our official customer support team with your order number and reason for the request. We usually review requests within 24–48 business hours.
Q5: How long does it take to receive a refund?
A: Once approved, refunds are issued to the original payment method. Processing usually takes 3–5 business days, but the final posting time may depend on your bank or payment provider.
Q6: What if I receive a damaged, defective, or incorrect item?
A: Please take photos and contact us as soon as possible. We will help arrange a replacement or refund at no additional cost.
Q7: Can I request an exchange?
A: Exchanges may be available for eligible items of the same value. You may also request a refund and place a new order for the product you prefer.
Q8: Can I still contact customer support after 30 days?
A: Yes. While our satisfaction guarantee is 30 days, you may still contact us if you believe there is a product-related issue. We will review each case fairly.
Q9: Are shipping fees refundable?
A: If the issue is caused by our error, such as an incorrect item, damaged product, or missing item, standard shipping fees may be refunded. For personal preference returns, original shipping fees, expedited shipping fees, international duties, and related handling fees are generally non-refundable.
