Shipping Policy

SHIPPING POLICY

Our top priority is providing excellent service and delivering high-quality hair care and body care products directly to your door. At LA'ERÔN Biomedical Research Center, we process and ship orders as quickly as possible to ensure a seamless shopping experience.

Please review our comprehensive shipping policy and terms below:


Order Processing and Dispatch Times

Our personal care and washing products are pre-stocked and ready for logistics handling.
  • Dispatch Period: All orders will be carefully packed and transferred to our shipping carriers within 7 business days after successful payment and order confirmation.
  • No Guaranteed Delivery Timeframes: While we partner with reliable couriers to ensure steady delivery, please note that shipping times are subject to carrier handling, peak seasons, and unpredictable logistics conditions. Therefore, we do not promise or guarantee any specific or exact arrival dates/timeframes. Any delivery windows mentioned on our store or by support staff are general estimates only.


Shipping Fee & Free Shipping

  • Standard Shipping: For orders that do not qualify for free shipping, the exact shipping fee will be calculated automatically at checkout based on the package weight and destination address.
  • Free Shipping: We offer Free Standard Shipping automatically applied at checkout for orders that meet ALL conditions below:
    • The destination is within our eligible delivery areas in the United States.
    • The total order value reaches or exceeds $99.00 USD (after all eligible discount codes and promotional coupons have been applied).


Delivery Areas & Exclusions

To maintain product integrity and stable delivery quality for liquid/cream items, we limit our logistics scope. We only accept orders and deliver within the mainland United States (Contiguous United States).

We CANNOT ship to the following areas and address types:
  • Non-Mainland US States & Territories: Overseas islands and isolated states, including but not limited to Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), US Virgin Islands (VI), and American Samoa (AS).
  • Military Addresses: Army Post Office (APO), Fleet Post Office (FPO), and Diplomatic Post Office (DPO) addresses.
  • P.O. Boxes: Large orders or heavy packages containing bulk liquids may require a physical street address for secure courier hand-off. We reserve the right to request a physical street address if a P.O. Box is rejected by our carriers.
  • Non-Postal/Multiple Addresses: We cannot ship an individual order to multiple separate destinations or non-postal addresses. If you wish to send items to different places, please place separate orders for each unique shipping address.


Tracking Your Package

Once your package has been successfully processed, labeled, and shipped out from our facility, an automated notification email containing your logistics tracking number and a carrier tracking link will be sent to your inbox. You may use this information to monitor your package's transit status.

Please note that tracking information may take 24–48 hours to update on the carrier's portal after dispatch.


Incorrect / Insufficient Shipping Addresses (Crucial Risk Control)

Accuracy of delivery details is the sole responsibility of the customer. Please carefully verify the recipient's full legal name, street name, house/apartment number, city, state, and exact ZIP code during the checkout process.

  • Address Change Windows: If you discover an error in your shipping address, you must contact our customer service email at sales@laeronus.com within 2 hours of placing your order. After this 2-hour window, the order will enter our fulfillment system, and no modifications can be made.
  • Failed Deliveries: We are not responsible, liable, or accountable for unsuccessful deliveries, lost packages, or misdeliveries caused by incorrect, incomplete, or insufficient address information provided by the buyer.
  • Disposal of Returned Goods: Packages returned to our logistics partners due to incorrect addresses or failure of the recipient to pick up the items will be disposed of or destroyed by the carrier's warehouse. In such events, no refunds, replacements, or compensations will be issued. Any fraudulent or unauthorized credit card chargebacks (Chargebacks) opened under these circumstances will be robustly contested using this policy.


Contact Us

If you have any questions regarding your shipment, address confirmation, or logistics tracking, please don't hesitate to reach out to us at:
  • Company Name: LA'ERÔN Biomedical Research Center
  • Email: sales@laeronus.com
  • Corporate Address: 2112 Chestnut St, Suite 400, Alhambra, CA 91803, USA