Q1: How long does shipping take after I place an order?
A: Orders are usually reviewed and processed within 1–2 business days.
U.S. standard shipping: 3–7 business days.
Expedited shipping: 1–3 business days.
International shipping: 7–14 business days, depending on destination, customs clearance, and carrier conditions.
Q2: Why has my package not arrived yet?
A: Shipping delays may occasionally occur due to weather, carrier processing, customs clearance, or high-volume periods. If your tracking has not updated beyond the normal delivery window, please contact us and we will help follow up with the carrier.
Q3: Do you offer free shipping?
A: Free standard shipping may be available for eligible U.S. orders that meet the minimum purchase amount. Orders below the free shipping threshold, expedited shipping, and international shipping fees will be calculated at checkout.
Q4: Where do you ship from?
A: LA'ERÔN hair care products are shipped from our U.S. warehouse in California. Products are stored under controlled warehouse conditions to help maintain quality.
Q5: Do you offer international shipping?
A: We ship to many countries and regions worldwide. Enter your shipping address at checkout to see availability and shipping fees. Any customs duties, taxes, or import fees for international orders are the responsibility of the recipient.
Q6: Can I track my order?
A: Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package.
Q7: My tracking says delivered, but I did not receive the package. What should I do?
A: Please first check nearby areas, neighbors, mailrooms, parcel lockers, front desk, or property management. If the package is still not found after 48 hours, contact us and we will help investigate with the carrier.
Q8: What if my package is damaged, leaking, or lost in transit?
A: If your package is damaged, leaking, or lost during transit, please contact us with your order information and photos if available. We will help arrange a replacement or refund according to the situation.
